FAQ's

Q. Can we keep our fairy item outside?

This will depend on what you would like to buy. Some of our products contain items which are made from paper, for example, our bikes will often have letters or a newspaper, and these will not be suitable to keep outside. However, some of our doors and houses contain mostly natural materials and will be fine outside. Please be aware that they may weather and fade over time but this can add to their charm.

Q. Why do you not ship outside the UK?

Most countries have strict custom restrictions on natural materials, especially plant based items and this can be extremely complicated when trying to arrange shipping. Therefore we have had to make the decision to limit our trade to the UK. If you would like to enquire whether we are able to send to a specific country then please contact and we will investigate this for you.

Q. Can children play with your fairy creations?

Unfortunately not, although we know lots of them would like to! This is because our creations are made from materials that could be a choking hazard to small children and can easily be damaged if not handled carefully. Each of our pieces are handmade, taking time to create and we view them as works of art rather than toys. However, if you have an older child who would appreciate our creations they would make a wonderful, special gift.

Q. You say you use natural materials but some of your creations have jewellery and other non-natural products.

We predominantly use natural materials that we have foraged ourselves. However, we occasionally want to add a little extra magic to our creations and will include something artificial. Where we use jewellery or mirrors we will always source these from charity shops or second-hand sellers. Our letters, crisp packets and similar items are made by Laura using recycled paper. Rarely we will buy products from a specific online dolls house shop whose principals are like ours.

Q. Is your packaging eco-friendly?

We try wherever possible to ensure our packaging is recycled, recyclable and as eco-friendly as financially possible. You may find bubble wrap in your parcel but this will always have come from something that we, our friends or our families have bought. This will also explain why you may receive your fairy house in a box that previously contained a kettle! We are experimenting with using different materials for packaging and will always endeavour to do our best to look after our planet and at the same time getting your parcel delivered to you safely.

Q. Your creations look delicate, might they be damaged when they arrive?

We pack our creations with love and care to ensure you receive them in the same condition they left us. We are both experienced in online retail and have years of knowledge to ensure parcels arrive safely and in one piece.

There will always be exceptions and if you have any problems with your order please do not hesitate to contact us with a photo of any damage.